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Issue report

    SMTP Headers Messed up
    Issue report posted February 6, 2009 by smower, last edited February 17, 2012
    1054 Views, 25 Comments
    Summary:
    SMTP Headers Messed up
    Description of the issue:
    Hello, I have been using the new send mail through SMTP functionality, but am finding that many of the people I sent it to are not receiving it. Upon investigation one of the companies that I regularly e-mail reported that the header is coming across like this in front of my e-mail address.=?utf-8?b?q29tcgv0axrpdmugrwrnzsbqcm9kdwn0cybtywxlcwaa?=

    Answer

    • TSGal
      posted February 9, 2009 by TSGal  Permalink

      Shawn:

       

      Thank you for your post.

       

      A few users have also reported this problem.  Sending to some servers is fine, but to others, the UTF-8 encoding is used.  At this time, there is no additional information.

       

      TSGal

      FileMaker, Inc. 

    • smower
      posted February 9, 2009 by smower  Permalink

      Thanks, but I am not sure what I am to do.  Am I suppose to change the UTF-8 encoding to something else or can I even? Is this a bug, or does this mean I can't use this feature, or do we have to wait for version 11 to get a resolution?

       

      Thanks,

      Shawn

    • TSGal
      posted February 9, 2009 by TSGal  Permalink

      Shawn:

       

      We're trying to determine why some servers encode header information and email names.  It's on a server by server basis, and although we can verify on some servers, other users don't have the problem.  One user reported that names with punctuation characters caused problems on some servers (although we could not reproduce).

       

      If any additional information becomes available, I will post it here.

       

      TSGal

      FileMaker, Inc. 

    • howards
      posted February 11, 2009 by howards  Permalink
      FWIW, names without punctuation also cause emails to fail.  I don't know if it was because of encoding or what -- I just know that it generated an error popup message and nothing went through.  I'm working around the issuer by leaving the 'to' name blank, but that severely limits our practical use of this feature.
    • TSGal
      posted February 11, 2009 by TSGal  Permalink

      howards:

       

      I just used the Send Mail using SMTP to your email address.  I cc'd myself, and everything looks fine in the headers.  Can you confirm?

       

      TSGal

      FileMaker, Inc. 

    • CTO
      posted March 25, 2009 by CTO  Permalink
      I am having the same problem, and I simply can't send email out to anyone. Please help. Is this a bug on FileMaker Part that needs to be fixed? I switched over all my scripts only to find out it does not work. Please help.
    • TSGal
      posted March 26, 2009 by TSGal  Permalink

      CTO:

       

      Thank you for your post.

       

      We are seeing this happen more frequently with users accessing gmail's SMTP server.  Also, most users who receive emails through gmail are seeing this problem.

       

      In some instances, names with a space give strange results, while no space sends correctly.  We cannot reproduce that problem.

       

      What computer are you using?  Operating system?  Can you tell me more about your SMTP server?

       

      TSGal

      FileMaker, Inc. 

    • ddaniel
      posted April 1, 2009 by ddaniel  Permalink

      This problem is also refered to in this post:

       

      http://forum-en.filemaker.com/fm/board/message?board.id=aut&thread.id=1170

       

      Just to clarify:

       

      I can send e-mail from FileMaker using SMTP to my Kerio e-mail server (based on sendmail I believe) and have it deliver to local domains.  However when I try to do the same and send the message to an external domain it fails and here are 2 examples from the mail server log file:

       

      [01/Apr/2009 16:17:14] Sent: Queue-ID: 49d3e7e3-00023c23, Recipient: <removedtoavoidspam@gmail.com>, Result: failed, Status: 5.1.8 555 5.5.2 Syntax error. 7si283298fxm.31

       

      [01/Apr/2009 16:14:53] Sent: Queue-ID: 49d3e75b-00023c0d, Recipient: <removedtoavoidspam@comcast.net>, Result: failed, Status: 5.1.8 550 5.1.0 <=?UTF-8?B?aGVscGRlc2sA?=<removedtoavoidspam@companioncorp.com> SIZE=805 '@' or '.' expected after '=?UTF-8?B?aGVscGRlc2sA?='

       

       

    • TSGal
      posted April 2, 2009 by TSGal  Permalink

      ddaniel:

       

      Thank you for your post.

       

      We know about sending information to gmail accounts with the headers becoming corrupt.  We are not aware of comcast.net, so I will add that to the list to try.

       

      I just sent you a test email using SMTP from our server (smtp.filemaker.com).  Let me know if you can read the information correctly.

       

      TSGal

      FileMaker, Inc. 

    • ddaniel
      posted April 3, 2009 by ddaniel  Permalink
       Yes I did receive the message, however it was marked as spam because the From address is not correct according to RFC 2822.

      From: =?UTF-8?B?ZGRhbmllbAAA?= <removedforprivacy@companioncorp.com>
      Reply-To: bentosupport2@filemaker.com
      To: removedforprivacy@companioncorp.com
      X-ASG-Orig-Subj: =?UTF-8?B?VGhpcyBpcyBhIHRlc3Qu?=
      Subject: =?UTF-8?B?VGhpcyBpcyBhIHRlc3Qu?=
      MIME-Version: 1.0
      Content-Type: text/plain; charset=UTF-8
      Content-Transfer-Encoding: 8bit
        2.60 INVALID_MSGID          Message-Id is not valid, according to RFC 2822

      This is a test.